Privacy Policy

This Privacy Policy describes how Virginia Internet LLC (“Virginia Internet,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, check service availability, communicate with us, create an account, or use our internet services.

1. Information we collect

Information you provide

• Contact and identity information, such as name, email address, telephone number, service address, mailing address, and authorized account users.
• Account and transaction information, such as account credentials, service selections, invoices, payment status, support requests, and communications.
• Property and installation information, such as access instructions, site conditions, equipment placement, utility routes, photographs, and technician notes.
• Information included in forms, surveys, expansion requests, applications, or other messages you send us.

Information collected automatically

• Device and browser data, including IP address, browser type, operating system, language, referring page, and approximate location derived from IP address.
• Website activity, including pages viewed, links selected, timestamps, session information, and errors.
• Network and service data reasonably necessary to provision, secure, troubleshoot, measure, and maintain internet service, such as equipment identifiers, connection status, signal quality, traffic volume, and diagnostic records.

Information from other sources

We may receive information from property owners, authorized account users, installation contractors, payment processors, identity or fraud-prevention providers, public records, mapping and utility sources, wholesale network partners, and other vendors supporting our operations.

2. How we use information

• Check serviceability, plan network construction, process orders, and install and maintain service.
• Create and administer accounts, bill for services, process payments, and maintain business records.
• Provide customer support, communicate about appointments and outages, and respond to requests.
• Operate, monitor, secure, troubleshoot, and improve our website, equipment, and network.
• Prevent fraud, abuse, security incidents, unlawful activity, and violations of our terms.
• Comply with law, legal process, regulatory obligations, and valid governmental requests.
• Send service messages and, where permitted, information about plans, expansion, and related offerings. You may opt out of promotional email while continuing to receive service communications.

3. How we disclose information

We may disclose personal information to:

• Vendors and contractors that provide hosting, customer management, billing, payment processing, installation, construction, communications, analytics, security, mapping, professional, and similar services on our behalf.
• Network, infrastructure, utility, property, and wholesale partners when needed to determine availability or deliver service.
• Government authorities, courts, regulators, emergency services, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, and network integrity.
• A buyer, lender, investor, successor, or adviser in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business or assets.
• Other parties at your direction, with your consent, or as otherwise disclosed when information is collected.

We do not sell personal information for money. We do not use or disclose personal information for cross-context behavioral advertising unless we provide any notice and choice required by applicable law.

4. Cookies and similar technologies

Our website and providers may use cookies, local storage, pixels, logs, and similar technologies for essential functions, preferences, security, performance, and measurement. Browser settings may allow you to limit cookies, but blocking essential storage may prevent account or website features from working. We honor legally required browser-based opt-out signals where applicable to our processing.

5. Data retention

We retain personal information for as long as reasonably necessary for the purposes described here, including providing service, maintaining network and tax records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting security. Retention varies based on the information, relationship, sensitivity, and legal requirements. We delete or deidentify information when it is no longer reasonably needed.

6. Data security

We use administrative, technical, and physical safeguards designed to protect personal information based on its nature and risk. No system, transmission, or storage method is completely secure, and we cannot guarantee absolute security. You are responsible for protecting account credentials and notifying us through the customer portal of suspected unauthorized access.

7. Your choices

• Update account and contact information through available customer tools.
• Use unsubscribe instructions in promotional email. Service and transactional messages will continue as necessary.
• Control cookies and similar technologies through browser or device settings where available.
• Submit an applicable privacy request as described below.

8. Virginia and other U.S. privacy rights

Subject to scope, residency, verification, and exceptions under applicable law, including the Virginia Consumer Data Protection Act, you may have the right to:

• Confirm whether we process your personal data and access that data.
• Correct inaccuracies in personal data.
• Delete personal data you provided or that we obtained about you.
• Receive a portable copy of qualifying personal data.
• Opt out of qualifying targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects.
• Appeal a decision we make about your request.

Residents of California, Colorado, Connecticut, Utah, and other states may have similar or additional rights under laws that apply to us. We will process requests under the law applicable to the requester and will not unlawfully discriminate for exercising privacy rights.

Submit a request or appeal through the customer portal or by writing to the address below. We may need information to verify your identity and authority. An authorized agent may submit a request where permitted, subject to verification. If a Virginia appeal is denied, you may contact the Office of the Virginia Attorney General.

9. Sensitive and communications information

Where law requires, we obtain consent before processing sensitive personal data. Certain internet-service records and communications information may be protected by federal or state laws in addition to general privacy laws. We use and disclose those records only as authorized by applicable law, valid legal process, or customer direction.

10. International visitors

Virginia Internet is based in the United States and primarily serves Virginia. If laws outside the United States apply to our processing, eligible individuals may have rights to access, correct, erase, restrict, object to, or receive personal data, withdraw consent, and complain to a data-protection authority. Information may be processed in the United States, where privacy laws may differ from those in your location.

11. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from a child under 13 without legally sufficient authorization. If you believe a child provided information improperly, contact us so we can review and address it.

12. Third-party services

Links, applications, payment tools, and other third-party services have their own privacy practices. This policy does not govern information processed independently by those third parties.

13. Changes to this policy

We may update this policy as our practices, services, and legal obligations change. We will post the updated version and revise the date above. We will provide additional notice when required by law.

14. Contact us

Privacy requests and questions may be submitted through the customer portal, emailed to hello@virginiainternet.net, or mailed to:

Virginia Internet LLC
8401 Mayland Dr #11423
Richmond, VA 23294